How can we help?

Our team is here to make sure you get the most out of PolicyStack. Reach out any time.

Send us a message and we'll get back to you within one business day.

Chat with us directly from within the PolicyStack app when you're logged in.

Available in-app

For time-sensitive matters, email us with "URGENT" in the subject line.

Common Topics

New to PolicyStack? Learn how to set up your organization, add entities, and upload your first policies.

How to upload policy documents, what file types we support, and what to do if a document needs reprocessing.

A walkthrough of the dashboard — hero metrics, premium distribution, carrier and broker charts, and the Gantt timeline.

Adding and removing entities, inviting team members, setting roles, and managing org-level permissions.

How the tower view works, what the layers represent, and how excess and umbrella policies connect.

Managing your account settings, updating payment information, and understanding your plan.

We're a small, responsive team and we actually read our support emails.